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How rr889 Handles Your Personal Information

This Privacy Policy covers what data we collect when you open an account, make a deposit through DANA, OVO or GoPay, or contact our support team — and exactly how we use it.

Account data protectionWallet transaction privacyCookie and device controlsYour right to access or delete dataIndonesia-region scope
rr889 How rr889 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct or delete the personal data we hold, contact our support team directly. We handle privacy requests through live chat and email; our team will confirm receipt and provide a response within a reasonable timeframe. Wallet-linked queries — for example, updating the DANA or OVO account tied to your profile — go through the account verification flow before any change is applied.

Live Chat Open the chat widget from any page on rr889 to submit a data access or correction request directly to our support team.
Email Support Send your privacy request to our support email address listed in the account help section; include your registered mobile number for faster identity verification.
Account Help Centre Log into your rr889 account, navigate to account settings, and use the help request form to flag a data or privacy concern without leaving the platform.
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply standard encryption to data in transit and at rest. Cookie controls, retention periods and third-party sharing boundaries are all governed by this policy — not by individual third-party defaults. You can review and adjust cookie preferences through the settings link in the site footer.

Cookies and Tracking

We use session and preference cookies to keep your account logged in and remember your wallet choice. You can clear or block cookies through your browser settings at any time.

Data Retention

Account data is kept while your account is active. After closure, we retain records only for the period required by applicable law, then delete or anonymise them.

Third-Party Sharing

We share data with DANA, OVO and GoPay only to process transactions. We do not sell personal data to advertisers or unrelated third parties under any circumstances.

Account Security Steps

Login requests trigger an OTP to your registered mobile number. Any change to your linked wallet — DANA, OVO or GoPay — requires re-verification before it takes effect.

Common Questions About Your Data on rr889

These are the privacy questions we get asked most often. If your question is not covered here, reach out through live chat or the account help form and our team will respond with the specific detail you need.

We collect your name, email, mobile number and the e-wallet reference for DANA, OVO or GoPay. We also log device and session data automatically to secure your account access.

Yes. Contact support via live chat or email, verify your identity with your registered mobile number, and we will provide a summary of the personal data linked to your account.

We receive only the transaction reference and confirmation from your wallet provider. Full wallet credentials and PINs are never stored on our side — those stay within the DANA, OVO or GoPay systems.

Only with payment processors like DANA, OVO and GoPay, and only to complete transactions. We do not sell or pass your personal data to advertisers or unrelated third parties.

Send a deletion request through our support email or account help form. We will close the account and remove personal data, retaining only what applicable law requires us to keep.

Yes, but a wallet change — whether DANA, OVO or GoPay — requires identity re-verification first. Go to account settings and follow the verification steps shown there before the update applies.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.