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What You Agree to When You Use rr889

This page sets out how rr889 operates for you as an account holder in Indonesia — covering your rights, our responsibilities, and what governs your use of the platform. Availability depends on local law and is accessible only where permitted in eligible regions.

Account TermsPrivacy & DataWallet Rules — DANA, OVO, GoPayJurisdiction NoticeContact for Legal Queries
rr889 What You Agree to When You Use rr889
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Keep Your Account Safe

Your account security and data handling are not treated as add-ons here. They are built into how the platform processes every wallet transaction and stores every account record. From the moment you link DANA, OVO, or GoPay to your account, those identifiers are encrypted and never stored in plain text. Here is how we manage the four key areas most account holders ask about.

Data Retention

We keep your account data for the period required under our operating policy. Transaction records tied to DANA, OVO, or GoPay are retained and accessible to you on request through our support team.

Cookie Use

We use session cookies to keep you logged in during mobile access and functional cookies to remember your preferred wallet. No third-party advertising cookies are set without your consent in your account settings.

Account Security

Login uses OTP verification sent to your registered number. If we detect an unusual access attempt — for example, from an unrecognised device in Depok or elsewhere — your account is flagged and access is paused until you verify.

Requesting Changes

To update your linked wallet, correct personal data, or request account closure, contact us via live chat or email. We verify your identity against your registered wallet before processing any account-level change.

LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Matter

If you have a question about your rights under these terms, need to request a data review, or want to flag a policy concern, our support team handles legal queries through three direct channels. Each channel connects you to a real person on the team, not an automated reply queue.

Team online

Live Chat

Open the chat widget inside your account dashboard and select the account or legal query topic. A team member picks up active chat sessions and can pull your account record directly.

Email Support

Send your legal or privacy query to our support email address listed in the account help section. Include your registered wallet — DANA, OVO, or GoPay — so we can locate your account quickly.

Account Help Centre

The Help Centre inside your account covers the most common policy questions, including how to request data access, update wallet details, or close your account under our standard terms.

Common Legal and Policy Questions

These are the questions we receive most often about account rights, data, jurisdiction, and how our legal terms apply to wallet transactions in Indonesia. If your question is not here, live chat is the fastest way to get a direct answer.

Access depends on local law and is available only where your region permits it. You are responsible for confirming that your use of the platform is allowed under local rules before opening an account.

We collect the information you provide at registration, your linked wallet identifiers — DANA, OVO, or GoPay — and your transaction history. This data is used only to operate and secure your account.

Yes. Contact our support team via live chat or email, verify your identity against your registered wallet, and we will provide a summary of the account data we hold within a reasonable timeframe.

Send a wallet update request through live chat or the support email listed in your account help section. We verify your identity first, then update your linked DANA, OVO, or GoPay detail on our system.

On account closure, your personal data is retained for the period required by our operating policy, then deleted. Transaction records tied to wallet payments may be held longer under standard retention rules.

Reach us through live chat or the support email in your account. Describe your concern and include your registered wallet type so we can pull the relevant account record and respond directly.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.